The data collection methods and deliverables below are highlights of the most common practices Rasa has to offer; and extensive vault of methods and deliverables will be offered based on the needs of each client, their pressing challenges, and their organization’s cultural context

Research Methods

In Depth Interviews

We specialize in developing interview guides, recruiting criteria, and strategy for 60-120 min interviews do go deep with subject matter experts and target consumers

Diary Study

We recommend a longitudinal approach to understand user interactions over time. With complex systems, repeated logging of interactions are needed to gain a full understanding of bugs and workarounds in human-computer interactions

Heuristic Evaluation

We develop customized rubric to evaluate IT systems based on the newly learned user needs, existing heuristic analysis models, and the existing needs of the organization and leadership

Contextual Inquiry

An in depth look at the user performing tasks, while being able to ask for clarification in the moment of the task is needed to document nuanced UX challenges and detailed feature issues, as well as successful elements of IT systems

Analogous Inspiration

Analogous inspiration can often spur ideas for new features and processes, so we offer thorough competitive analysis in order to ensure we are gaining a holistic user experience perspective